Refund Policy – Leighton Exports Limited
This Refund Policy applies to export, shipping, collection, and related logistics services provided by Leighton Exports Limited.
1. General policy
Leighton Exports Limited will review refund requests fairly and on a case-by-case basis. Refunds are considered where services have not been provided as agreed, where a collection is missed by us, or where a shipment cannot proceed due to circumstances beyond the reasonable control of either party.
2. Delays
Where a delay occurs, Leighton Exports Limited will use reasonable efforts to complete the service as soon as practicable. A refund will not normally be issued for a delay alone unless the delay is unreasonable, results in cancellation of the service, or means the service cannot be fulfilled within a reasonable time.
3. Missed collection
If Leighton Exports Limited fails to attend a scheduled collection and the failure is not caused by the customer, the customer may be entitled to a refund of the collection fee or a rescheduled collection at no additional charge. If the missed collection causes the service to be cancelled, a full or partial refund may be issued depending on the stage reached in the service.
4. Unforeseen circumstances
Leighton Exports Limited shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to severe weather, fire, flood, accident, strike, transport disruption, port closure, customs intervention, pandemic, war, terrorism, or other force majeure events. In such cases, we may suspend, reschedule, or cancel the service, and any refund will be determined based on the services already provided and costs already incurred.
5. Act of God / force majeure
For the purpose of this policy, “Act of God” includes natural events such as storms, floods, earthquakes, lightning, and other extraordinary events that could not reasonably have been prevented. Where such an event prevents performance, Leighton Exports Limited may offer a credit, reschedule the service, or provide a refund less any non-recoverable third-party costs already paid on the customer’s behalf.
6. Customer-caused delays
No refund will be given where delays or missed collections are caused by the customer, including incomplete documentation, incorrect collection details, failure to be present at the agreed time, or failure to make goods available for collection.
7. How refunds are made
Approved refunds will normally be issued to the original payment method within a reasonable period after the refund decision has been confirmed. Any third-party charges, customs fees, or unrecoverable transport costs may be deducted where applicable and lawful.
8. Claims
Refund requests should be submitted in writing with the booking reference, date of service, and a short explanation of the issue. We may request supporting evidence before deciding the claim.